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Merchant Support Analyst

The role of Merchant Support Analyst is to answer queries of merchants and customers via chat and email.


Duties and Responsibilities:

  • Go above and beyond to solve customer problems.
  • Handle customer complaints and late statuses.
  • Process merchant account enrollments.
  • Monitor Gateway and Merchant performances closely and do necessary tests for issue verification.
  • Keep merchants and stake-holders updated with any changes in traffic or performance.
  • Perform Ad-hoc duties including some basic financial tasks.



  • at least 2-3 years of experience working in a BPO company (voice or non-voice) on a financial account (either back of house or front of house)
  • confident with numbers and financial figures
  • excellent written and oral English communication skills
  • amenable to work on shifting schedule