FAQ

Below is a list of frequently asked questions. If you have further queries, please email merchantsupport@paysec.com

  • 01. What countries does PaySec operate in?

    We are currently able to process local debit solutions in China, Indonesia and Thailand and are constantly adding more Asian countries to our list.

  • 02. Who are your partner banks?

    China: Agricultural Bank of China, Industrial and Commercial Bank of China, China CITIC Bank, Bank of Communications, Bank of China, China Merchants Bank, China Minsheng Bank, China Everbright Bank, Bank of Beijing, Hua Xia Bank, Postal Savings Bank of China, Shanghai Fudong Development Bank, Bank of East Asia

    Thailand: Siam Commercial Bank, Krungthai Bank, Bangkok Bank, United Overseas Bank, Krunthai Bank

    Indonesia (gateways): Mandiri Clickpay, XL Tunai, BRI MoCash, Indosat Dompetku

  • 03. Do you have 24/7 Merchant support?

    Absolutely. We have an English-speaking Merchant Support team here specifically to help with all of your account-related needs.

  • 04. Which countries are you able to settle to?

    We can settle anywhere in the world. There is a wire fee, usually around USD 60, and the time of settlement varies from region to region.

  • 05. How often do you settle with your Merchants?

    We will settle daily if the amount is more than USD 5,000, or as often as you want for larger amounts.

  • 06. Do you offer services for high-risk Merchants?

    Yes, we specialise in high-risk Merchants.

  • 07. How do I access my account?

    All of your information is displayed in the PaySec Dashboard. This details everything from your running settlement balance through to every individual transaction that has ever been processed.ts.

  • 08. How do I start using PaySec’s services?

    Once you have submitted the application form and completed our Risk and Fraud requirements, we provide you with an API to integrate into your website. Once this is done and testing has been carried out, you are ready to go live and start processing local debit solution payments.

  • 09. How long does it take to process my application?

    With a standard application where we do not require any additional documentation we can have you processing payments within seven days of your application.